Privacy Policy & Cookies

Updated March 3rd, 2021

 

L'Hedonist, SAS with a capital of €10,000, registered in the Paris Trade and Companies Register under number 879 210 060, with its head office at 150 rue de Rennes 75006 Paris, France, registered in the Atout France Register under number IM075200007, a French tour operator and travel agency specialising in the design of tailor-made luxury trips to most of the countries in the world, wishes to inform you of the measures implemented to protect your personal data and your privacy in accordance with the legislation in force and more particularly with the provisions of the law of 6 January 1978 known as "Informatique et Libertés" (Data Protection Act) as amended, the European Regulation 2016/679 as well as the recommendations issued by the CNIL (hereinafter referred to as "the Legislation in force").

 

In application of the Legislation in force, you have the right to access, oppose, rectify, delete and limit the processing of your personal data. You also have the right to define directives concerning the fate of your personal data after your death. These rights can be exercised by post to the following address L'Hedonist, 150 rue de Rennes 75006 Paris, enclosing a copy of your identity card with your request (which will not be kept by L'Hedonist and may either be destroyed or returned to you at your convenience). For security reasons, your right to the portability of your personal data can only be exercised on our premises in your presence and on presentation of valid proof of identity. You have the right to lodge a complaint with the CNIL if you consider that we are not complying with the applicable regulations on personal data.

 

As the person responsible for processing your personal data, L'Hedonist wishes to respond to your concerns about the confidentiality of the information you send us by any means of communication, in particular: website(s) published and operated by L'Hedonist, chat, telephone communications, appointments with our Travel Designers (hereinafter referred to as "the Channels of Communication") with a view to offering you our products and services.

 

We may obtain information about you from other sources. For example, we may solicit a third party vendor or collector to provide us with additional information about our existing customers (data appending), including information from your profile or posts on a third party social network.

 

We may also collect information from your profile on a third party social network (such as Facebook) if you allow the third party social network to share it with us or if you post it publicly. This information may include your general account information (e.g., name, email address, profile picture, gender, date of birth, current city, username, list of friends, etc.) and any other information or activity that you allow the third party social network to share with us or that you post publicly on your profile. For example, we may receive your social network information (or a portion thereof) when you download or interact with one of our applications on a social network site (including Facebook). To find out more about how your social network information may be obtained by us, please see the terms of use of the relevant third party social network.

When you provide us with your personal data, you authorise us to use, analyse, store and, where appropriate, pass on your personal data to our partners where necessary to process your requests. By providing us with personal data via the Social Networks, you agree to this policy. Our policy may be amended to take account of changes in the legislation in force concerning personal data. We will keep you informed of any changes.

 

L’Hedonist respects your right to privacy. This privacy policy (and any document or information notice referring to this policy) informs you about the way in which personal data collected within the framework of the website www.lhedonist.com (hereinafter the "Site"), as well as the services offered through the Site, are processed.

 

I. PERSONAL DATA TRANSMITTED TO L’HEDONIST

 

a) Data relating to your personal information

This is information concerning you as a natural or legal person that you have voluntarily communicated to L'Hedonist via the various Social Networks and which is essential for the design and realisation of your trip (examples: surname, first name, e-mail address, telephone number, postal address, date of birth, passports...).

 

We would like to inform you that the information that must be provided to L'Hedonist is indicated by an asterisk on our website. Information not marked with an asterisk is optional. Your Travel Designer will tell you what information he or she needs to contact you by telephone or in person.

This information is essential for the processing of your requests for travel services, which unfortunately cannot be processed without this information.

 

b) Data relating to the personal information of third parties

As part of your request for a quotation and subsequently when creating your file, you have the possibility of entering the contact details of one or more other persons (other participants in the trip, person to be contacted in the event of an emergency, etc.).

In this case, the data of the other persons entered will only be used by L'Hedonist to process a request for a quote and subsequently to create your trip. If L'Hedonist wishes to use the data of other persons for a purpose other than those mentioned above, L'Hedonist will first seek their consent.

You therefore guarantee that L'Hedonist is informed of and agrees to this transfer of data to other persons whose data you provide.

L’Hedonist will inform the persons whose personal data it has collected indirectly, of their rights under this policy, when it first communicates to the other persons informed by email and including all information useful for the organisation of their trip.

 

c) Minors

The various Social Networks are not intended for use by minors without the permission of their parents or legal guardians. A minor of at least 16 years of age may request a quote for the organisation of a trip and provide the personal data required for this purpose. L’Hedonist will endeavour to verify the age of the minor on the basis of the information provided and the technological means available. Under no circumstances may the minor finalise, validate and pay for the trip without the consent of the holder of parental authority.

L’Hedonist makes reasonable efforts to verify that the consent is given or authorised by the holder of parental authority over the minor, taking into account the technological means available.

 

d) Sensitive data

L’Hedonist may collect data of a particular category such as health data (disability, allergy or special conditions) and indirectly to know the religion, beliefs or personal convictions of the persons concerned, although this collection is never direct and is only done by deduction (case of diet). 

This data is only collected for the purposes of organising the transport and/or travel of the person concerned and will not be used in any other way.

 

II. DATA RELATING TO YOUR NAVIGATION ON THE SITE (COOKIES)

When you browse the L'Hedonist website, temporary cookies may be stored on your computer.

 

a) What is a cookie?

A cookie is a text file that allows L'Hedonist to identify the device in which it is stored for the duration of the cookie's validity or storage.

During your browsing on the Website, L'Hedonist may record, in a dedicated space on the hard disk of your device (computer, tablet or smartphone), one or more "cookies" via the internet browser you are using and depending on the settings you have selected on the latter with regard to cookies.

 This information includes

- The type of web browser you are using

- The type of operating system and device you are using to access the service

- The domain name of your internet service provider

- The web page you came from

- The country of residence and your language

- The pages and options you visit and access on our Sites

 On your first visit to our Site, when L'Hedonist considers placing a cookie on your device, an information banner will be displayed at the bottom of the page. By continuing your browsing on the Site after clicking on "I accept", you expressly consent to L'Hedonist placing cookies on your device (cookies linked to operations relating to targeted advertising, certain audience measurement cookies, social network cookies generated in particular by their sharing buttons when they collect personal data).

If you continue to browse the site, cookies may be deposited on your computer. The banner will remain displayed until you continue browsing, i.e. until you go to another page of the Site or click on an element of the Site. If you do not wish to accept all or some of the cookies, we recommend that you follow the detailed instructions for managing cookies via your browser settings.

Cookies do not generate or transmit computer viruses that could infect your device, they are only readable and recognisable by the sender.

You can change your cookie settings at any time.

The period of validity of the consent to the deposit of cookies is 13 months. At the end of this period, we will ask for your consent again.

If you would like to know more about cookies and their use, you can consult the file of the Commission Nationale de l'Informatique et des Libertés at the following address : https://www.cnil.fr/en/home section "Cookies management".

 

b) Cookies on the Site 

L'Hedonist may use the following types of cookies (see banner at bottom of page):

- Session management cookies

- Cookies for audience measurement (statistical cookies)

- Cookies required for certain optional functions

- Cookies relating to targeted advertising

- Cookies from social networks generated in particular by their sharing buttons when they collect personal data

 Session management cookies are essential for the proper functioning of the Site. Refusing to accept them may lead to a slowdown and/or malfunction of the Site.

By analysing the way in which you use the Site, L'Hedonist can offer you better navigation in order to respond appropriately to your expectations and also identify any problems you encounter in order to provide rapid solutions.

L'Hedonist may integrate third-party computer applications on its Site that allow you to share Site content with other people. This is particularly the case for the "Share" or "Like" button on Facebook, Instagram, YouTube or LinkedIn. The social network concerned is then likely to identify you and save cookies on your devices. We invite you to consult their privacy policy. You have the possibility of simply objecting to cookies via the procedures detailed below.

 

c) Your choices regarding cookies

You can change your browser settings at any time to accept, set or reject cookies. You have several options: to accept all cookies, to be warned when a cookie is stored, or to systematically refuse all cookies.

L'Hedonist informs you that the deactivation of session cookies or functionality cookies may prevent you from consulting the Site. In this respect, L'Hedonist cannot be held responsible for any deterioration in the functioning of our services linked to the settings you have chosen.

Each Internet browser offers different configuration methods for managing cookies. In general, they are described in the help menu of each browser, which we invite you to consult.

 

III. FOR WHAT PURPOSES IS YOUR DATA COLLECTED?

We only collect personal data when we have a legal basis to do so. The collection of personal data described above is carried out because it is (i) necessary for the execution of the contracts you have signed, (ii); necessary for legitimate interest purposes, in particular to offer you adapted content, to carry out statistics, to protect the Site against unauthorised use, (iii); necessary to comply with our legal obligations.

Apart from these cases, they are also collected on the basis of your consent, for example when you fill in a contact form or a request for a quote, you subscribe to an email alert or when such consent is required by law (for example to send you offers from partners by email).

 

a) Responding to your requests

When you contact L'Hedonist via the various Social Networks mentioned above, your personal data may be collected for the following purposes 

- The provision of access to the Site and access to your dedicated customer area to enable you, in particular, to consult your quotes and/or any information relating to your trips

- The execution of requests that you have made on the Site or through other Social Networks (booking with our partners, drawing up your sales contract, monitoring the completion of your trip, monitoring any requests you may have made in relation to your trip, including after your return from your trip, in accordance with the legal limitation periods, etc.)

- Sending newsletters and any other documentation you may have requested

- Answering your questions

- Informing you of new trips or similar services that may interest you

- More generally, complying with L'Hedonist's legal, regulatory, accounting and tax obligations

- To deal with requests and complaints made by or about you in relation to the trip

 

b) To produce statistics

In the context of improving our services, the personal data collected by L'Hedonist may also be used for the following purposes 

- To carry out statistical calculations, particularly concerning the number of visitors to the Site

- To carry out surveys and polls

- Carrying out studies and research in order to improve your experience with L'Hedonist.

c) To solicit you for marketing purposes

Your data may also be used for commercial purposes: 

- Management of any registration and unsubscription to newsletters at your request

- Communication of information relating to L'Hedonist and its partners: news, products and services, commercial prospecting and personalised offers

IV. HOW AND FOR HOW LONG?

 

a) Security of your data

As the party responsible for processing your personal data, L'Hedonist implements all the technical and organisational measures necessary to ensure the protection of your personal data: access control, back-ups, traceability, security of premises, protection measures and ensures that the amount of data processed is limited in relation to the purposes pursued.

b) How long we store your data for

We store this information for a period of time that is proportionate to the purpose for which we are processing it and in any event for the period of time necessary to comply with a legal or regulatory obligation. Data is kept for no longer than is necessary for the following purposes:

- Newsletter: your data will be kept for as long as your subscription is active. You can unsubscribe at any time by clicking on the link provided

- Request for a quote for travel services, registration and provision of travel services: the data required to process your request will be kept for the time necessary to draw up a quote or a contract and then for the duration of your trip in accordance with the applicable legislation and in any event for the time necessary to meet a legal or regulatory obligation

- Commercial offers: your data will be kept for as long as you agree to receive our commercial offers. You can refuse them at any time and unsubscribe by clicking on the link indicated to you

- Statistics and surveys: your data will be kept for as long as is necessary to establish reliable statistics and to process surveys carried out with your consent.

In any event, if there is no contact from you for a period of five years, your personal data will be archived for a further five years before being permanently deleted or made anonymous.

In some cases, we may retain some of your personal data if we are required to do so by law, or if there is a problem with your journey, for example, if there is an unresolved complaint or dispute. In this case, the data necessary to resolve the problem or dispute will be retained for as long as the dispute persists, subject to the applicable statute of limitations

 

V. FOR WHOM?

 

a) L'Hedonist and its partners

We would like to inform you that in order to allow the execution of the purposes mentioned in point II above, your data may be stored, processed and transferred to L'Hedonist's subsidiaries and/or partners, in particular to the suppliers of the services booked (hoteliers, transporters, etc.) or to the technical service providers (IT, hosting, email distribution, online payment service provider, etc.), which may be located outside the European Union and whose applicable legislation in terms of the protection of personal data differs from the one applicable in France.

Our subsidiaries and/or partners undertake to use your personal data only to carry out certain tasks that are essential for the purposes mentioned in point II above, in strict compliance with your rights in terms of personal data protection and in accordance with the Legislation in force.

Such transfers are made subject to appropriate safeguards in accordance with the applicable regulations on the protection of personal data.

 

b) Non-partner third parties

L’Hedonist will not transfer or sell your personal data to non-partner third parties. We do not provide any personal data to agencies or companies for marketing or commercial purposes.

If the law, an authority (e.g. the tax authorities or the CNIL) or a judge should force L'Hedonist to communicate personal data concerning you, L'Hedonist, as far as possible, undertakes to notify you (unless L'Hedonist is not authorised to do so, particularly in view of any legal or judicial obligations that may be incumbent on it).

Finally, we may buy, merge or be bought by another company or sell all or part of our assets. In such a case, your personal data may be transferred to another company, but such transfer will be subject to the applicable privacy and cookie policy.

 

VI. TRANSFERS OF PERSONAL DATA OUTSIDE THE EUROPEAN UNION

Please note that some of our partners (advertising agencies, technical service providers, etc.) are located outside of the European Union and that data collected through cookies may be transferred to non-EU countries whose data protection laws differ from those applicable in France.

We require our partners to use your personal data only to administer or provide the requested services and ask them to always act in accordance with the applicable laws on the protection of personal data and to pay particular attention to the confidentiality of such data. 

 

VII. HOW DO LINKS ON SITES TO OTHER SITES AFFECT ME?

 

We may occasionally place links on our Site to other websites and applications operated by third parties. These links are provided solely for your convenience and are intended to add value to your visit. However, by including these links, we have no control over these websites and applications, which are independent from L'Hedonist and have separate privacy policies.

When you leave our Site, please be aware that our policies no longer apply. Accordingly, we will not be responsible for the accuracy, appropriateness, availability, reliability, copyright compliance, legality or decency of material contained in third-party websites and applications linked to our Site. We strongly encourage you to review the terms and conditions and privacy policies of any third party websites and applications before using their sites.

 

VIII. HOW TO ACCESS MY PERSONAL DATA? HOW TO CORRECT, DELETE OR EXERCISE MY OTHER RIGHTS?

 

a) Access and copy

You have the right to access and communicate your personal data.

Before responding to your request, we are required by law to verify your identity. We may need to ask you to provide us with further information to respond to your request. We will endeavour to respond to your request as soon as possible. Contact us at reservations@lhedonist.com

 

b) Obtaining correction of inaccurate personal data

You also have the right to request the correction of your personal data that is incorrect and the restriction of its processing for the time necessary to correct it. You also have the right, depending on the nature of the processing, to request that the personal data in our possession be completed. In this case, we may ask you for proof. Contact us at reservations@lhedonist.com

 

c) Withdrawing your consent to process your personal data

Where the processing of your personal data is based on your consent (such as subscribing to an email alert, requesting a quotation, sending you electronic marketing material for services and products other than those you have already subscribed to, using cookies and similar technologies on this website), you have the right to withdraw your consent at any time. Contact us at reservations@lhedonist.com

 

d) Obtaining the deletion of your personal data

You may also request the deletion of your personal data in the following cases:

- You consider that our processing of your data is no longer necessary for the Services you have subscribed to or your use of the Site, the fulfilment of the purposes set out above in this policy or that its retention is contrary to law

- You have withdrawn your consent to the processing of your data (see above Withdrawing your consent to the processing of your personal data)

- You object to the processing of your personal data on grounds relating to your personal circumstances

- You object to the use of your data for commercial prospecting purposes

- Your data was collected online when you were a minor

 Alternatively, within the limits provided for by law, you may request that the processing of your personal data be restricted. Contact us at reservations@lhedonist.com

Please note that notwithstanding the exercise of your right to erasure or restriction, we may retain certain personal data about you where required or permitted by law, where we have a legitimate reason to do so, for the exercise or defence of legal claims or where the exercise of that right would infringe your right to freedom of expression and information.

 

e) Give us your post-mortem instructions

You also have the right to define directives concerning the fate of your Personal Data after your death.

 

IX. CONTACT US

If you have any questions about this Privacy Policy or any requests relating to your Personal Data, you can contact us

Online by sending an email to reservations@lhedonist.com

By post at the following address L'HEDONIST 150 rue de Rennes 75006 Paris 

You are also informed that you have the right to refer any complaint concerning the processing of your personal data to the CNIL.

 

X. UPDATING THIS POLICY

We may change this policy from time to time to reflect changes in our practices, to further clarify our practices or to ensure compliance with regulations. 

If we do so, you will be notified by a message on this site inviting you to review the updated policy.